Frequently Asked Questions
Everything you need to know about your Renee Cosmetics experience.
Are Renee Cosmetics products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Renee Cosmetics products are 100% cruelty-free and the majority of our range is vegan-friendly, formulated without any animal-derived ingredients.
How can I track my order status?
Once your order is shipped, you will receive a confirmation email and SMS containing a unique tracking link. You can also track your package directly through the 'Track Order' section on our website.
What is your return and exchange policy?
Due to hygiene reasons, we only accept returns or exchanges for products that are received in a damaged or defective condition. Please notify our support team within 24 hours of delivery to initiate a claim.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for metropolitan areas and 5-7 business days for the rest of the country. Please note that delivery times may vary during sale periods or public holidays.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards (Visa, Mastercard, RuPay), UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.
Are your products safe for sensitive skin?
Our products are dermatologically tested and formulated with high-quality ingredients. However, as everyone's skin is unique, we always recommend performing a patch test on your inner wrist before full application.