Returns & Exchanges

At Renee Cosmetics, we want you to be completely satisfied with your beauty purchase; if you receive a damaged or incorrect product, we offer a seamless return and exchange process within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Visit our returns portal or contact our customer support team with your order ID and photos of the product to begin the process.

• 2.
  Quality Inspection

  Our quality assurance team will review your request and images to ensure the item is eligible for a return based on our hygiene standards.

• 3.
  Secure Packaging

  Once approved, pack the unused product in its original Renee Cosmetics packaging, ensuring all seals and tags remain intact.

• 4.
  Refund or Exchange

  After we receive and verify the returned item, we will issue a full refund to your original payment method or ship out a replacement within 5-7 business days.